Sapama Desk - Customer Support and Ticketing Software
Sapama Desk redefines customer support enabling you to track tickets and resolve issues that leave a smile on your customer's face
List of tickets
Activity centric issue tracking
Features
Tickets
- raise tickets and describe the issue
- assign the ticket owner
- assign to a specific client
- select the ticket category
- select the ticket status
Custom ticket categories
- configure company specific ticket categories
- define a color for better visualization
Custom ticket status and priority
- configure company specific ticket status
- configure company specific ticket priority
- define the ticket should be resolved in what time
- define a color for better visualization
Ticket activities
- track ticket activities such as notes, calls, smses
- schedule meetings
- add task to be done
- mark task as done
Team collaboration
- collaborate with colleagues on a ticket
- set the role of the team member
Alerts & notifications
- email and sms are sent to the ticket owner and team members
- email and sms are sent to the client when the ticket is resolved
Dashboard
- visualize tickets by status, category and priority
- view info-graphic and colored charts and graphs
- filter by project and employee
Benefits
Plan and manage your projects
- unite planning with execution
- keeps your team in harmony
- visibility into the project status
Collaboration
- collaborate with other colleagues
- work towards a common goal
Ease of use
- easy to use, intuitive and consistent interface
- quick learning curve
- powerful search functionality
Improve efficiency
- automates and streamlines Sales & Marketing processes
- reduce cost
Safe and secure
- information is securely stored
- daily backups of data
- role-based Access Control (RBAC) ensures users access only modules authorized to
- maintains an audit trail of when and who performed a given action
Business Intelligence & Analytics
- executive dashboard gives helpful insights
- ability to generate statutory and ad-hoc reports
- export reports to Excel, CSV and PDF
Pay as you go
- affordable
- pay only per account
- no contracts, no astericks
- conviniently pay via mobile money or credit card (coming soon)
Recent clients
