Sapama Desk - Customer Support and Ticketing Software
Sapama Desk redefines customer support enabling you to track tickets and resolve issues that leave a smile on your customer's face
List of tickets
Activity centric issue tracking
Features
Define channels
- define communication channels such as Facebook, LinkedIn, Twitter, Instagram, Whatsapp, Phone, Email
- configure the login credentials
Create content
- Create the content such as Images, Videos, Blog
Create campaigns
- Start and schedule marketing campaigns across various channels
Monitor & measure engagement
- Track user engagement such as views, likes, comments, reactions, shares, replies
Dashboard
- visualize tickets by status, category and priority
- view info-graphic and colored charts and graphs
- filter by project and employee
Benefits
Plan and manage your marketing campaigns
- unite planning with execution
- keeps your team in harmony
- visibility into the project status
Business Intelligence & Analytics
- executive dashboard gives helpful insights
- ability to generate statutory and ad-hoc reports
- export reports to Excel, CSV and PDF
Pay as you go
- affordable
- pay only per account
- no contracts, no astericks
- conviniently pay via mobile money or credit card (coming soon)
Recent clients
