Sapama Desk - Customer Support and Ticketing Software

Sapama Desk redefines customer support enabling you to track tickets and resolve issues that leave a smile on your customer's face

Sapama Desk - Customer Support and Ticketing Software Software

List of tickets

Sapama Desk - Customer Support and Ticketing Software Software

Activity centric issue tracking

Sapama Desk - Customer Support and Ticketing Software Software

Features

Define channels

  •  define communication channels such as Facebook, LinkedIn, Twitter, Instagram, Whatsapp, Phone, Email
  •  configure the login credentials

Create content

  •  Create the content such as Images, Videos, Blog

Create campaigns

  •  Start and schedule marketing campaigns across various channels

Monitor & measure engagement

  •  Track user engagement such as views, likes, comments, reactions, shares, replies

Dashboard

  •  visualize tickets by status, category and priority
  •  view info-graphic and colored charts and graphs
  •  filter by project and employee

Benefits

Plan and manage your marketing campaigns

  •  unite planning with execution
  •  keeps your team in harmony
  •  visibility into the project status

Business Intelligence & Analytics

  •  executive dashboard gives helpful insights
  •  ability to generate statutory and ad-hoc reports
  •  export reports to Excel, CSV and PDF

Pay as you go

  •  affordable
  •  pay only per account
  •  no contracts, no astericks
  •  conviniently pay via mobile money or credit card (coming soon)

Recent clients

CMC Ravenna - Italy
GS1 Kenya
Kenyan Premier League
X-Pose
Forum Syd
Rolss
Emotiz
AMSOL
Linic Enterprises
Rafiki Wa Maendeleo
Meliora
Kenya Kanga Collections
Tandaza Ministries
Grooming Lounge
Sunesis Consulting
Mkubwa Media
RACIDA
Human Talent Recruit
OnCue Digital
East African Online Transport

Contact us


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